Video & Voice Over IP:

Telecommunication networks, as an integral part of life today, play the largest role in the exchange of information and news. This technology, which is more than a hundred years old, has become more advanced and has adapted to new needs to become modern

Nowadays, call transfer, telephone conferencing, telephone number display, etc. are all services provided by telecommunication centers based on telecommunication networks. However, there are still many unresolved issues in telecommunications networks that need further investigation. These problems include the high cost of maintaining these networks, the difficulty in providing new services, the high cost of installing and setting up telecommunication networks, and the inability to provide specific services

With the advent of computer networks (especially the Internet) and the possibility of communication as a switch between packet data (Packet Switching), sending data on these networks was seriously considered and was completely successful. If at one time fax and telex devices on traditional telecommunications networks carried text and images from one place to another, today e-mail and inter-company messaging have taken over, in a way that overshadows the old way of sending information. have given. Where information in computer networks takes the form of audio, the issue of VOIP (Voice Over IP) is raised. Of course, it should be noted that to have a VOIP connection, we must have a network based on the IP protocol. Now, since the largest network based on VOIP is the Internet, this technology is commonly referred to as the voice transmitter on the Internet

The general objectives of IP-Telephony network are to provide IP-Telephony service as end-to-end, using IP network as the main route of voice traffic and PSTN network as the second route of voice traffic, reducing costs and at the same time increasing Flexibility and capabilities and the possibility of using new applications, although IP Telephony focuses more on voice telephony, but can also be used for non-voice traffic, such as Fax and Multimedia Data

In summary, the features and benefits of using IP Telephony network are as follows

1- Reducing the cost of calls.
2- Optimal use of bandwidth.
3- Reducing the cost of maintaining systems.
4- Usability for all media including audio, video and data.
5- Ability to increase capacity at low cost.
6- The possibility of establishing communication between telephone and computer users.
7- Combining all services such as voice mail, E-mail and integrating services.
8- Providing multilateral conference services

Today, the implementation of IP-Telephony system is very cost-effective for organizations that have internal numbers and also have a suitable IP network platform, because they can create IP-Telephony under the IP platform of their internal internal telephone with quality Provide excellent and good users and in addition to use the services of this system such as video conferencing, training, etc. in addition to using the internal network system and the Internet.

Set up a call center:

Setting up a call center or call center today has become one of the serious needs and requirements of companies and organizations.
For example, the most accessible way to address problems or needs is to use a telephone call that can be used by users outside the organization (customers) or internal users of the organization. Therefore, it is necessary to set up a call center or call center and customer response center.

Call center implementation:

Traditional methods or new methods can be used to create and set up a call center. Traditional methods are analog and semi-digital and are generally based on PBX-based systems, while newer methods are completely digital and IP-based. VoIP call standards and solutions are used to set up an IP-based call center.
in this regard, setting up and implementing a call center will provide the following minimum facilities for organizations:
– Focus on the organization’s business (call center setup)
– Comprehensive service
– Cost savings
– Special attention to the organization’s customers
– Creating an intelligent and capable communication structure
– Creating integration of services
– Creating a customer management system
– Creating knowledge-based content