Our program to provide ICT support services is presented in 4 steps:

Step 1: Find and assess needs

After receiving the call from the organizations in the initial reviews, according to the needs and scope of each organization, we provide a support plan appropriate to that organization. After concluding the contract, additional investigations will start and activities will take place

Check the situation:

o Check the existing network in terms of type of communication (wired or wireless), number of servers, number of clients, type of servers, type of equipment in use

o Checking servers in terms of hardware, testing parts, PMing servers

o Check the raid classification of server hard drives

o Check the services installed on the servers

o Investigate how servers and clients connect to the Internet

o Record the hardware specifications of servers and clients

o Prepare a map of the current situation

Optimization measures

o Installation of Active Directory or checking the existing Active Directory, fixing related problems

o Proper physical layout of servers

o Proper arrangement of virtual windows next to each other

o Review the necessary policies in the network, troubleshoot, insert the necessary policies

o Check the server file, its location on the server, the amount and method of user access

Support actions

o Installation of WSUS services to receive updates from Microsoft and publish it on Windows

o Installation of WDS service to install Windows on clients with all software and settings

o Installation of software to manage USB, Flash, Mobile and…

o Installation of software to manage the backup of all parts of the network, including file servers, email servers, databases

o Installing network antivirus, making settings and inserting relevant policies to prepare for deploying on clients

Step 2: Extent of support

Our company support team covers all the network needs, hardware and software of your organization with the benefit of specialized personnel.

o Our support experts are all approved by the company and have the following features.

o Trustworthiness and commitment

o Has a valid university degree

o Has valid internal and external documents in the field of Microsoft, Cisco, Mikrotik services. . .

o Fluent in active and passive network

Fluent in diagnosing, troubleshooting and troubleshooting hardware and software problems

o Has sufficient experience in the field of computer networks

Step 3: Support various models

o Sending an expert continuously: In this type of support, sending an expert to the employer’s site in order to investigate network problems and meet customer needs, is done on a regular basis. According to the customer’s need or request, I have also provided the possibility of deploying an expert in organizations. In this plan, the deployed expert, like a network administrator, is in charge of maintaining the network.

Sending an expert in case of a problem: The expert is sent periodically in case of a problem. The duration of the expert’s presence at the site is until the problem is completely resolved.

Sending an expert team: In order to cover the needs of large organizations or organizations with a wide network, an expert team will be sent.

o Remote support: The company’s technical experts remotely monitor customer systems and, in addition to checking the status of the systems, fix the problems that arise.

Telephone support: In this type of support, telephone support experts provide the necessary guidance to customers.

Step 4: Continuous review

As you know, in a network, the point of 100% security and stability can never be reached, and this issue should always be considered along the way and not at the destination. The biggest mistake of ordinary managers is to think that once they inspect, rebuild, secure and stable the network, all their problems will be solved forever, if this thinking is completely wrong. A successful and stable network always needs periodic and continuous inspections because hackers and saboteurs always use new and updated methods and also the equipment in the network must be updated and reviewed to solve their previous problems.